Tulisan 10, Bahasa Inggris Bisnis 1#

Do You Know ??

Old Town

Old Town is a neighbourhood and retail district in downtown Toronto, Ontario, Canada. It was the first of Toronto's named neighbourhoods, having acquired the moniker no later than 1815, at which time the original town of York was expanding. The old neighbourhood was referred to as "Old Town" by residents, and the new neighbourhood as "New Town". The site still has a large number of 19th-century buildings. The neighbourhood's approximate boundaries are Queen Street on the north from Church Street east to Parliament Street, Parliament Street south to Front Street, Front Street west to Jarvis, one block north to King Street and Church Street north to Queen Street.

Character

The area is filled with buildings predominantly two or three storeys tall. Along the main streets of Front, King and Queen are numerous first floor restaurants and stores with walk-up apartments on the upper floors. The area also has numerous older warehouses that have been converted to lofts or offices.

The area between Front Street on the south and Queen Street on the north, between Berkeley Street on the east and George Street on the west, is the original town-site of York, as laid out in 1793. While no buildings in the area date from that time, period, there are numerous heritage buildings such as Toronto's first post office on Adelaide within the area.

 

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Assignment, make replies of 4 letter that you have made in the last meeting

Make Replies Of 4 Letter That You Have Made In The Last Meeting

 1.    Example Inquiry and replay letter ?

INQUIRY LETTER 

 

PT. LESTARI MAKMUR SEJAHTERA
Jalan cinta raya No. 14
  MADIUN 11730

August 1^st  2012

PT. Sinar Mentari  Jaya Abadi

Jalan Kehidupan Indah No.14

SURABAYA 140812

 

Dear Sirs,

Our company is a company that specializes in selling various leather products such as leather wallets, leather shoes and so forth. We will soon open several branches in various areas in Java. although we will open branches in various regions, we would like distribution of goods to be shipped for sale in our company running smoothly and the goods we sell good quality goods with prices that can reach the surrounding community.

Some time ago we read a profile of your company, your company produces goods in a newspaper. We are very interested to cooperate with your company. Therefore we are very happy if your company is willing to send the list of goods and price list production. If your company has regional branches in Central Java and East Java, we also ask to include the address of a branch office in your company so that later if your office area is very easy walking distance from our company, we can order the goods from the nearest branch office .

We also hope that your company can provide special offers for our company. We are expecting a reply from you to cooperate with our company.

Yours Faithfully,

 

Lestari Dwi Jayanti

Purchase Manager

 

Reply Letter

PT. Sinar Mentari  Jaya Abadi

Jalan Kehidupan No.14

SURABAYA 140812

Mrs.Lestari Dwi Jayanti

Purchase Manager

Jalan cinta damai No. 14
  MADIUN 11730

Dear Mr.Rhesa Radyan

Thank you for your inquiry letter of 1^st august 2012 and interested in our advertisement.

As requsted, we enclose herewith the latest illustrated catalogue together with price list and the terms. Dispatch of poduct will be sent after we receive two weeks order letter, and we could give 4% cash discount in 30 days from invoice date.

We are looking forward to your order soon.

Yours Sincerely,

ridwi

Marketing Manager

 

 2.     Example Order and replay letter ?

Below is a free essay on "Order and Response-to-Order Letter" from Anti Essays, your source for free research papers, essays, and term paper examples.

The Faculty of Foreign Language
Hochiminh City University of Technical Education
01 Vo Van Ngan Street, Thu Duc District, HCM City
Tel: 0982909192  
Email: khanhngan@yahoo.com.vn
December 1st, 2012
Mr. Steve Job
Director of Sale Service
ABC Company
123 Nguyen Thi Dieu, District 1, HCM City
Dear Mr. Steve,
As seen on your website www.onlinepurchase.com, I would like to order two dresses No. 258 and 361 which are red and blue color. I would transfer you via the bank account on the website an amount of deposit today to make sure the online purchase is going to be fine.
I shall highly appreciate your prompt delivery no later than next weekend because I have to give it to my cousin’s birthday. I would like to pay the rest of payment until I get my order.
Please delivery my order to the following address: 230 Pasteur, District 3, HCM City where is my company based. I shall be there from 8am till 3pm next Saturday.
Please confirm that you received this letter by calling me via number 0982.90.91.92 anytime during working hours from Monday to Saturday.
I am looking forward to hearing from you as soon as possible and thank you for your service.
Very truly yours,
Khanh Ngan

 

Sale Service
ABC Company
123 Nguyen Thi Dieu, District 1, HCM City
Tel: 0912.98.95.55 – 0823620142
Email: abc_customerservice@gmail.com
December 2nd, 2012
Nguyen Du Khanh Ngan
The Faculty of Foreign Language
Hochiminh City University of Technical Education
01 Vo Van Ngan Street, Thu Duc District, HCM City
Tel: 0982.90.91.92
Email: khanhngan@yahoo.com
Dear Ms. Ngan,
Thank you for your order on 1st December 2012. We would like to inform you that the dress Code No. 258 is still available and we shall delivery this one on time. However, the dress Code No. 361 has just out of order this morning because the model is the best selling now. Could you please let me know if we could wait for a more week to receive that one? We... 

3.     Example Complain and replay letter ?

Sample Letters of Complaint

Send a letter of complaint when you are not satisfied with something or someone. You will sometimes write a letter like this on behalf of someone else, such as your child, your elderly parent, or someone who has placed you in charge of his or her business.
Usually, complaint letters lean toward being formal in tone and style but can sometimes be more informal and conversational, depending on the situation and context. The style and wording you use in a letter depend on the specific circumstances. Even though you are expressing negative information in a complaint letter, strive to do so in a firm yet polite, diplomatic way.
It is generally best to keep letters as short and concise as possible while still communicating the necessary information. Feel free to customize and modify any of these letters according to your individual needs.
NOTE: In all letters, brackets indicate information that you should fill in. Remove the brackets when you have modified the text to your liking.

Sample of Complaint Letter

Unfortunately, it is sometimes necessary to write a letter complaining about a purchase. The following sample letter of complaint shows how to address this situation.

Your Address
Your City, State, Zip Code
Date (MM/DD/YYYY)

Company Name
Consumer Complaint Division
Street Address
City, State, Zip Code

Dear [Company],

On September 4, 2007, I bought a Dell 19” flat-screen LCD color monitor, serial number BQR 5927631, at your store in [City, State], for $319.58.

The product does not function properly; it will not display any picture at all. I am very disappointed.

To resolve the problem, I would appreciate an exchange for an equivalent or better model, at no additional cost, or a refund of the $319.58. Enclosed are copies of relevant documents (the receipt, guarantees, etc.).

I look forward to your reply and to the resolution of my problem. I will wait ten days from the date of this letter before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by mail, at the above address, or by phone, at [phone number, including area code].
Sincerely,

Your Signature
Your typed name

- See more at: http://www.letter-samples.com/letterofcomplaint.html#sthash.ajhsY0F3.dpuf

How to Reply to a Complaint Letter The Tactful Way

In my previous blog post, I shared with you crucial pointers on how you can write a letter of complaint that is more likely to have your problem solved.
On the other side of the fence, it is also just as important to write a tactful reply to restore customer confidence and goodwill.
If you are a customer service officer or manager, here are 2 handy templates you could use to thank your customers for writing in and to reassure them of your sincerity to rectify the situation.


4.     Example Application and replay letter ?

Sample Letter Reply to Job Applicant's Email, Notice of Job Application has been received, Letter of Application Feedback
---
Dear [Name],

Thank you for your application! If you have submitted your resume properly, we would be able to review it immediately and send you a reply. Please check your email often and leave your contact information for an invitation for interview.

Please reply to make a confirmation with us.

Yours sincerely,
Letterbarn
http://letterbarn.blogspot.com/
---
Dear [Name],

Thank you for your application!

Unfortunately, due to the volume of applications that we receive, it is not possible to respond to all applicants individually. Successful candidates will be contacted within three weeks of application. I would advise that you check your email often.

Thank you very much,
Letterbarn
http://letterbarn.blogspot.com/
---
Dear [Name],

Thank you for responding to our job advertisement for [position]. At this point, we have already selected those that best fit our job requirements. However, we would like to inform you that we are fast-growing company and we have huge projects coming in each month. That means we are still in need of [position] for these projects. We will keep you in our list and notify you when the need for [position] arises.

Thank you very much,
Letterbarn
http://letterbarn.blogspot.com/
---
Dear [Name],
Thank you for following up on your application. At this time, we are still evaluating applications and we are trying to schedule everyone for a an interview. We are pretty booked for the week. I have you on a waiting list for now.

Allow us another week to find a spot for you and we'll send you another email to confirm a schedule. Thank you again and hope all is well with you.
Sincerely,
Letterbarn
http://letterbarn.blogspot.com/
---
Dear [Name],
We appreciate your interest in applying in our company. Our personnel will just give you a call or send you message as soon as we have a job vacancy that suits your line of expertise.

Thank you very much,
Letterbarn

Nama : Ika Retnaningsih

NPM : 23110406

Kelas : 4KB05

 

Tulisan 9, Bahasa Inggris Bisnis 1#

Eiffel Tower

Whether you're lucky enough to have visited Paris or have only ever dreamed of going there, chances are you know of the French capital's most beloved landmark: the Eiffel Tower.

The Eiffel Tower, La Tour Eiffel in French, was the main exhibit of the Paris Exposition — or World's Fair — of 1889. It was constructed to commemorate the centennial of the French Revolution and to demonstrate France's industrial prowess to the world.
World's Fair centerpiece

Gustave Eiffel, a French civil engineer, is usually credited with designing the tower that bears his name. However, it was actually two lesser-known men, Maurice Koechlin and Emile Nouguier, who came up with the original drawings for the monument.

Nama : Ika Retnaningsih
NPM : 23110406
Kelas : 4KB05

Puisi (Tulisan 8, Bahasa Inggris Bisnis 1# )

True Friend

A pal is one
With whom you can have fun
Who'll listen to you and talk
With whom you can share a joke
One you can drink with
And who with you will dine
One with whom all will look rosy
All pretty and all fine...


But when comes adversity
You'll seldom find him by your side
And even if stay does he,
Not long will he abide.


A true friend is one
With whom you can talk
'bout all under the sun
With whom you can laugh and joke
Drink, dine and have fun
And who to you will lend a ear
With him all will be Okey doke'.


Then, when hardship knocks...
You'll find him by your side
Always.
You he'll never leave
But try best to you guide
When you sigh, he'll too heave
When you fail to succeed
He'll try to bring to fruition
Your deed
When you fall sick
He'll bring relief
When the whole world mocks,
He'll stand by your belief
If all else the other way looks
He'll share your grief
Even if harm befalls ye
He'll stand in its way
And will not hesitate even a bit
To endanger his life, to lay down it.
And prove that a friend in need
Is a friend indeed!


Such a friend is hard to come by
Who'll laugh with you, with you who'll cry
So if ever one you get,
Try to be worthy of your mate
And see that never breaks the bond
That you with him ties fond.

Nama : Ika Retnaningsih
NPM : 23110406
Kelas : 4KB05

Cerpen (Tulisan 7, Bahasa Inggris Bisnis 1# )

The Crying Stone

In a small village, a girl lives with her mother. The girl is very beautiful. Everyday she puts make-up and wears her best clothes. She doesn’t like to help her mother work in a field. The girl is very lazy.

One day, the mother asks the girl to accompany her to go to the market to buy some food. At first the girl refuses, but the mother persuades her by saying they are going to buy new clothes. The girl finally agrees. But she asks her mother to walk behind her. She doesn’t want to walk side by side with her mother. Although her mother is very sad, she agrees to walk behind her daughter.

On the way to the market, everybody admires the girl’s beauty. They are also curious. Behind the beautiful girl, there is an old woman with a simple dress. The girl and her mother look very different!

“Hello, pretty lady. Who is the woman behind you?” asks them.

“She is my servant,” answers the girl.

The mother is very sad, but she doesn’t say anything.

The girl and the mother meet other people. Again they ask who the woman behind the beautiful girl. Again the girl answers that her mother is her servant. She always says that her mother is her servant every time they meet people.

At last, the mother cannot hold the pain anymore. She prays to God to punish her daughter. God answers her prayer. Slowly, the girl’s leg turns into stone. The process continues to the upper part of the girl’s body. The girl is very panicky.

“Mother, please forgive me!” she cries and ask her mother to forgive her.

But it’s too late. Her whole body finally becomes a big stone. Until now people still can see tears falling down the stone. People then call it the crying stone or batu menangis.

Nama : Ika Retnaningsih
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Puisi (Tulisan 6, Bahasa Inggris Bisnis 1# )

A Deep Meaning of Friendship

Friendship is like the two rings that have different shapes

But can be combined with a very strong sense

Friendship is just a word

But it has a deep meaning

We'll feel it when actually find

A continued friend in a life

Friendship has always been an oasis when we experience sadness

Friendship is always a joy to be complementary

A day without friends is very strange

Months without friends are very painful

True friends will always be missed

Talks will continue to be memorable

Easy to get a rich friend

But hard getting a forever friend

Because a true friend is not for a reason

 

Nama : Ika Retnaningsih

NPM : 23110406

Kelas : 4KB05

Puisi (Tulisan 5, Bahasa Inggris Bisnis 1# )

Our Dreams

we become one
one is that we
to live with our small family one day later
I want to be with you
realize our dreams
our family dream

but the temptation is always approached us
and we must be strong to face
pray and seek
that all we want is reached
for the sake of our little family

we will always be together
till death do us part

always pray and do not forget to pray
surely we can
surely we can
remain always the spirit
smile

Nama : Ika Retnaningsih
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Puisi (Tulisan 4, Bahasa Inggris Bisnis 1# )

A Never Die Hero

A teacher is a hero

Without a strings attached

They are candles in the dark

We could have an open mind because the strands of a teacher

Our souls can be wide because the advice of a teacher

They are heroes in a world

They are simple and promising calmness

Always be water in the desert

Always be a light in the middle of the night

We all need you

We will not be able to change the world without you

Our kids are poisoned without you

The teacher is a guide

They are a symbol of resurrection

They are a basic for education

Teachers are heroes

 

Nama : Ika Retnaningsih

NPM : 23110406

Kelas : 4Kb05

Puisi (Tulisan 3, Softkill)

I'll take you to go away
 
girl you heart
girl your face
is so different from them other i say,
you're the only one that i'll adore

cos everytime you're by my side
my blood rushes through my veins
and my geeky face, blushed so silly

and i want to make you mine

oh baby i'll take you to the sky forever you and i, you and i
and we'll be together till we die our love will last forever you'll be mine,
you'll be mine

girl your smile and your charm
lingers always on my mind
i'll say, you're the only
one that i've waited for


Nama : Ika Retnaningsih
NPM : 23110406
Kelas : 4KB05

Find The Example Of Letter

Find The Example Of :

1.     Inquiry letter  ?

Batangas State 

University Batangas

City Februari 02,2012

Power Coating Department
HOOVEN Philippines, Inc.
7th Floor Strata Bldg.
Mandaluyong

Attention: Mr. Harvey Henderson, Manager, Power Coating Department

Dear Sir:

Subject Fluorocarbon Coating of struktual Aluminum Materials

Due to may desire to accomplish my research paper to submitted on February 16,2012, I write this letter to ask for abrochure and illustrations about Fluorocarbon Coating of Structural Aluminum Materials. With that brochure and illustration, I can gather suchpertinent data that I need regarding on that topic.

l appreciate your response about this matter.

Very Truly Yours,

Marvin O. Gonda

sophomore ,

Civil Engineering

Student




2.     Order Lertter ?

Jakarta, April 02, 2013
Quantum Komputer
5th Floor, Mangga Dua Mall
Blok D26, Jakarta
Dear Mr. Richard Setyawan
I am interested in the items contained in the Computer Magazines March 30 issue of the computer magazine 2013.I want to order :

• 1 piece external hard drive with a capacity of 2 terabytes

• 1 internal hard drive with a capacity of 1 terabytes

• 2 piece external hard drive with a capacity 500 gigabytes

please be sent to the address of Jl. Mampang Prapatan IV 34 A, Tegal Parang, South Jakarta.
for the payment I will immediately transfer into your account ..
Yours sincerely,
Marjuan
note :
the reason I bought it because I need to backup the data on your PC. when I saw the ad in a computer magazine I thought I was really interested in the goods being sold because it has a lower price than the market.



3.     Complaint Letter ? 

Most people will need to complain about unsatisfactory goods or bad service at some point in their lives. If you are writing a letter of complaint, there are some dos and don’ts that can help you get the right outcome.

Do

• gather all your facts before you start writing the letter, e.g. where and when goods were bought, any customer reference numbers or invoice numbers, or a record of any previous communication with the company concerned.

• get straight to the point and set out exactly what the problem is.

• give all the relevant information in a clear and logical sequence.

• state what action you want the company to take and when you expect them to have done this.

• enclose copies of any relevant documents that support your case.

Don’t

• use abusive language, however frustrated or angry you might feel.

• allow yourself to get sidetracked from your specific problem into generalized criticism of the company or its products or services.

• send your letter without checking it carefully for grammar or spelling mistakes.

Structuring your letter

The opening

• Start your letter with the greeting Dear Mr (or Mrs, Ms, Miss, etc.) Surname.

• If you don’t know the name of the person you are writing to, begin with Dear Sir or Dear Madam; if you don’t know their name or sex, use Dear Sir or Madam.

The content

• Begin with a heading alerting the reader to the subject of the letter, and in your first sentence draw their attention to the matter you’re going to raise or discuss. For example I am writing to complain..., or I wish to express my dissatisfaction with ... or Thank you for your letter of ...

• Introduce your main point as early as possible, stating your reason for writing in a clear, concise way. Once you have done this, you may want to give more details, perhaps adding further background or relevant facts.

• In conclusion, you should state what your expectations are, for example Please let me know as soon as possible what action you propose to take or I look forward to hearing from you within the next ten days.

The close

The wording at the end of a formal letter follows a standard format:

• If you know the name of the person you’re writing to, you should end the letter with Yours sincerely.

• If your letter begins with Dear Sir or Dear Madam, it should end with Yours faithfully.

• Your own name should be typed out underneath your signature.
  

 4.     Application Letter ?

Your Street Address
City, State Zip Code
Telephone Number
Email Address

Month, Day, Year

Mr./Ms./Dr. FirstName LastName
Title
Name of Organization
Street or P. O. Box Address
City, State Zip Code

Dear Mr./Ms./Dr. LastName:

Opening paragraph: State what position or internship you are applying to; how you learned of the organization or position, and basic information or qualifications about yourself.

2nd paragraph: Tell why you are interested in the employer or type of work the employer does (Simply stating that you are interested does not tell why, and can sound like a form letter). Demonstrate that you know enough about the employer or position to relate your background to the employer or position. Mention specific qualifications which make you a good fit for the employer's needs. This is an opportunity to explain in more detail relevant items in your resume. Refer to the fact that your resume is enclosed. Mention other enclosures if such are required to apply for a position.

3rd paragraph: Indicate that you would like the opportunity to interview for a position or to talk with the employer to learn more about their opportunities or hiring plans. Restate briefly why you're so passionate about the opportunity you're applying for. State that you would be glad to provide the employer with any additional information needed. Thank the employer for her/his consideration.

Sincerely,

(Your handwritten signature)

Your name typed

(Note: the contents of your letter might best be arranged into four paragraphs. Consider what you need to say and use good writing style. See the following examples for variations in organization and layout.)


5.     Memo ?

Learning Objectives
a.  Discuss the purpose and format of a memo.
b.  Understand effective strategies for business memos.
c.  Describe the fifteen parts of a standard business letter.
d.  Access sample business letters and write a sample business letter.

Memos
A memo (or memorandum, meaning “reminder”) is normally used for communicating policies, procedures, or related official business within an organization. It is often written from a one-to-all perspective (like mass communication), broadcasting a message to an audience, rather than a one-on-one, interpersonal communication. It may also be used to update a team on activities for a given project, or to inform a specific group within a company of an event, action, or observance.

Memo Purpose
A memo’s purpose is often to inform, but it occasionally includes an element of persuasion or a call to action. All organizations have informal and formal communication networks. The unofficial, informal communication network within an organization is often called the grapevine, and it is often characterized by rumor, gossip, and innuendo. On the grapevine, one person may hear that someone else is going to be laid off and start passing the news around. Rumors change and transform as they are passed from person to person, and before you know it, the word is that they are shutting down your entire department.

Memo Format
A memo has a header that clearly indicates who sent it and who the intended recipients are. Pay particular attention to the title of the individual(s) in this section. Date and subject lines are also present, followed by a message that contains a declaration, a discussion, and a summary.
In a standard writing format, we might expect to see an introduction, a body, and a conclusion. All these are present in a memo, and each part has a clear purpose. The declaration in the opening uses a declarative sentence to announce the main topic. The discussion elaborates or lists major points associated with the topic, and the conclusion serves as a summary.

Five Tips for Effective Business Memos
Audience OrientationAlways consider the audience and their needs when preparing a memo. An acronym or abbreviation that is known to management may not be known by all the employees of the organization, and if the memo is to be posted and distributed within the organization, the goal is clear and concise communication at all levels with no ambiguity.Professional, Formal ToneMemos are often announcements, and the person sending the memo speaks for a part or all of the organization. While it may contain a request for feedback, the announcement itself is linear, from the organization to the employees. The memo may have legal standing as it often reflects policies or procedures, and may reference an existing or new policy in the employee manual, for example.Subject EmphasisThe subject is normally declared in the subject line and should be clear and concise. If the memo is announcing the observance of a holiday, for example, the specific holiday should be named in the subject line—for example, use “Thanksgiving weekend schedule” rather than “holiday observance.”Direct FormatSome written business communication allows for a choice between direct and indirect formats, but memorandums are always direct. The purpose is clearly announced.

Cerpen (Tulisan 2, Softkill)

Stories Are A Student Struggling Ideals 

Jordi, a 17 years old teenager from a modest family in the perseverance to realize his ideals in the hope he can make his parents proud of him.

Jordi graduated from senior high school at the age of 16 years. His desire to continue his education in a college to be delayed because he did not have enough money for college tuition. In order to realize his hopes to continue his study in existence Jordi would fight these desires.

With versatile living conditions of families barely difficult if not impossible for Jordi to ask parents financing cost of his education in a college. The only way he can continue his education is to look at their own expense. At the age of very young and not having experience certainly work it’s hard for Jordi to be able to get a job.

Jordi is in difficult conditions, but he did not make this teen broke. Jordi continues to fight for his desire. He realized that education was very important to him. He kept trying to get a job with unfavorable conditions. For months Jordi continues to search for a job, but have not got it. Jordi persistence in trying to keep him doing.

For months, nearly a year into his job search has not yet been found. However, Jordi is a formidable figure and teens do not know the meaning of tired. Keep trying and keep looking for opportunities. Any news that he can immediately take advantage of him. Although the results are not as expected, but he kept trying.

Persistence Jordi for almost a year looking for work finally paid off. He then got a call from a company which is three days before he was to submit. The job information he could from the newspapers. The work that had been his hope-hope eventually he got a step further.

Jordi get an interview calls. He was interviewed by a head of personnel (HRD) where he put the proposal. Nearly 30 minutes he live question and answer session with the head of personnel. Despite not having work experience, but Jordi can answer any questions raised either by the Head of Personnel. 30 minutes later Jordi then out of the interview room. Jordi out of the office to go home.

The next day, news descend Jordi. He got the news that he was accepted for enterprises. Jordi immediately ordered into work the next day after getting the confirmation received as an employee of the company of the new.

A month to coincide with the opening of her work / new student registration. He was then enrolled in a private college and take classes at night because he works afternoon. Eventually he managed to realize his hopes to continue her education in college.

Nama : Ika Retnaningsih

NPM : 23110406

Kelas : 4Kb05

Puisi (Tulisan 1, softkill)

Remains To Be Together   

We've walked together
Knotted fingers
To smile
Really bright and really amaze
We are still together, right?
Let us continue to join hands
It's not you, right?
While ego has become a habit
While honesty into jewelry
While togetherness into Gold
Where did you guys?
I want you guys ...
Still want to stand with you laughter
Do not!
Not like this
This is wrong
We still have together
We still have here
Without Ego
Without Problems
We still have to smile
Like the time when we first met ...